Refund policy

Cancellation & Refund Policy

Order Cancellation

Before your order ships: You can cancel any time before dispatch. Email hey.livora@gmail.com or call 9326512967 with your order number. Most orders ship within 24–48 business hours, so get in touch as soon as you can.

Prepaid orders: you get a full refund to your original payment method within 10 business days.
Cash on Delivery orders: there’s nothing to pay. We simply cancel the order.

After your order ships: Orders can’t be cancelled once they’re in transit. Accept the delivery, and if you don’t want the product, return it under our 14-day returns below.

Cancellations by us: We may cancel an order if the product is out of stock, your PIN code isn’t serviceable, or the order looks fraudulent. If you’ve already paid, you’ll get a full refund within 10 business days.

14-Day No-Questions-Asked Returns

Not happy with your order for any reason? Return it within 14 days of delivery for a full refund, even if you’ve opened the box.

You don’t need to give a reason. Telling us why is optional, but it helps us improve.
There are no return fees.
Please send back the product with all its parts and accessories.

How to request a return: Email hey.livora@gmail.com with your order number, your name, and a short note on why (optional). We reply within 24 hours with the return details.

Refunds

Once your return is approved, the refund reaches you within 10 business days.

Prepaid orders: refunded to your original payment method.
Cash on Delivery orders: refunded to your bank account or UPI ID. Share it with us when you request the return.